Services

GEM’s domestic and international concierge service provides you with personalized round-the-clock support via direct phone access to a local vetted physician in more than 20 countries. We bring medical services directly to your doorstep, eliminating the need to visit a hospital or clinic. In the event that hospitalization is required, our physicians will become your medical liaison and facilitate discreet and expedited care.

The length of medical repatriation can vary depending on the patient’s medical condition, location, and distance traveled. The process can take days, even weeks, as it typically involves coordinating with multiple parties, including hospitals, transportation companies, insurance providers and regulatory authorities.

GEM eliminates intermediaries, expediting medical evacuation and improving efficiency. Our repatriation service is a specialized, all-inclusive solution. You communicate with only one consultant, not multiple case managers.

Our team has practical experience in developing medical emergency actions plans and providing coverage for public, closed-door, and National Special Security Events like the State of the Union Address, Presidential Inauguration, and Super Bowl.

Enjoy your large family gathering, celebration, fundraiser, or conference with peace of mind. GEM conducts risk assessments to identify potential medical risks against the number of attendees, event’s location and duration, and any health concerns that may arise. GEM’s on-site medical officer is easily accessible but discreetly positioned away from the main event area. This allows individuals to seek medical attention without drawing unnecessary attention or disrupting the event. Our pre-established relationship with local medical facilities ensures discreet and swift transition to hospital care when necessary.

You deserve access to high-quality care around the world with financial protection. GEM’s cost containment team leverages their industry knowledge to negotiate with healthcare providers and hospitals and secure value-based arrangements. When an emergency occurs, you shouldn’t have to worry about the cost of healthcare. Our experts will review unforeseen claims and negotiate cost reductions up to 80% off.

Having a dedicated medical officer as part of the team enhances your security detail’s ability to respond to medical concerns, minimizing itinerary disruptions and providing emergency care if needed. Our EP medical officers specialize in risk-assessment and mitigation procedures while serving discreetly as on-site healthcare providers.

First Aid is a critical component of a comprehensive approach to health and safety and an integral part of emergency preparedness. GEM empowers your staff with the knowledge and skills needed to immediately respond and provide care until professional help arrives. Your team will respond to unforeseen medical emergencies with calm, swift, and decisive action. GEM Offers:

• First Aid / CPR / AED
• Emergency First Responder
• Wilderness and Remote First Aid
• Tactical Emergency Casualty Care

Designed by our risk-management specialists – who have in-depth experience developing emergency action plans for US Presidents, diplomats, business executives and celebrities – GEM’s travel advisories include a list of current medical threats, hospitals, clinics and vetted medical professionals.

Our contingency strategies are tailored to the traveler’s itinerary and medical history and ensure access to quality healthcare with minimal to no waiting. You will have an actionable communication and response framework that nests in your travel plans.

Health threats ranging from pandemics to traumatic injuries exist in private estates, offices, and travel destinations. GEM familiarizes itself with your organization’s capabilities and develops predefined actions and procedures designed to be implemented as responses to specific events, situations, or emergencies.